Monitoring active calls waiting in a queue
After you’ve selected the queues you want to monitor, you can view and track active (realtime) calls waiting in a queue from the Queued Calls pane in the Contact Center Supervisor Client. You can also sort calls in your monitored queues and group queued calls by priority.
To select the queues you want to monitor:
- To see all active calls currently waiting in a queue, from the Queued Calls pane, click the green arrow pointing up next to the queue's name.
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Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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