Grouping queued calls by priority
As a supervisor, you may want to group active calls in a queue by their priority to monitor call waiting times. You can also sort calls in your monitored queues using Contact Center Client.
To group queued calls by priority:
- From the header bar on the Queued Calls pane, click Options (the wrench and screwdriver icon).
- From the Options list, select Group, then select Group by Priority.
All calls in the queues you monitor are now grouped by priority.
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Contact Center Client
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- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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