Viewing and using your call history
In the Contact Center Client, your call history logs show all placed, received, and missed calls. You can call a contact using a call history log, delete a record, or delete an entire list.
To view and use your call history:
- From the header bar of the Call Console pane, click Call History (the list icon).
- By default, the Client displays your missed calls log. To view a different call log, from the Show list at the top of the call history window, select a call history log.
- You can also do any of the following:
- To call a contact, click on the call record, then click CALL.
- To delete a record, click the x next to the name.
- To delete all the call records for a specific call log, click Delete All, on the bottom left of the window.
- To close the call history window, click OK, on the bottom-right of the window.
- To call a contact, click on the call record, then click CALL.
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Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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