Adding a personal directory contact
Using the Contacts pane from the Contact Center Client, you can add a contact to your personal directory, so you can call the contact without having to look up the number. You can also edit a contact as their information changes or delete contacts you no longer need.
To add a personal directory contact:
- From the Contacts pane, click Edit (the pencil icon next to Personal).
- To add a contact, click Add.
- In the Name field, type the contact’s name, then press enter on your keyboard.
- In the Number field, type the contact’s phone number, then press enter on your keyboard.
The contact is now in your personal directory.
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Add-on VoIP features
Contact Center Client
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- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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