X

Lumen help

Turning Do Not Disturb on and off

You can turn on the Do Not Disturb feature (DND) to send callers directly to voicemail when you're in a meeting, working and you don't want to be interrupted, going to lunch, going home at the end of the day, or otherwise unavailable to take calls. You can also forward calls to another number as needed.

Turn DND on
Turn DND off

Turn DND on

When DND is on, callers are sent directly to voicemail and have the option to leave you a message. If your profile is set up with an escape-to-operator option, callers can press 0 and they will be redirected to another person. When DND is on, your phone will not ring.

To turn DND on:

  1. From the Contact Center Client main page, on the top right menu, click Settings.

    The General Settings page opens.
settings general tab
  1. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.
  1. In the Inactive section, click Do Not Disturb.
  1. In the Service Settings section, select the Active checkbox.
  1. If you want a reminder that Do Not Disturb is on, select the Ring Splash checkbox.
settings services do not disturb on

Turn DND off

When DND is off, your phone will ring as normal.

To turn DND off:

  1. From the Contact Center Client main page, on the top right menu, click Settings.

    The General Settings page opens.
  1. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.
  1. In the Active section, click Do Not Disturb.

    Do Not Disturb is turned off. Contact Center lists the feature under Inactive.
  1. In the Service Settings section, deselect the Active checkbox.
  1. Deselect the Ring Splash checkbox.
  1. Click Save.

    Do Not Disturb is turned off. Contact Center lists the feature under Inactive.
settings services do not disturb