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Selecting supervisors to monitor

You can select the supervisors you want to monitor in the Contact Center Agent Client, to make it easier to know when they're available to talk. You can also quickly call a supervisor if there’s an escalating problem or an emergency.

To select supervisors to monitor:

  1. In the Contacts pane, click Edit (the pencil icon next to Supervisors).
contact center agent client selecting supervisors to monitor
  1. Select the checkbox next to each supervisor you want to monitor.
  1. Click Save.
  1. To exit, click the x in the upper-right corner of the window.

    You’re now monitoring your supervisors and will see the phone status next to the supervisor’s name.