Changing the statistics for the queues you monitor
From the Contact Center Agent Client Dashboard pane the queue statistics will automatically display based on the default queue monitoring settings. You can choose the statistics you want to see on the dashboard or use the default settings. You can also change the order the statistics appear in on the dashboard.
To change the statistics for the queues you monitor:
- From the Dashboard pane’s header bar, click Options (the wrench and screwdriver icon).
- Click Select Visible Fields.
- Do one of the following:
- Select the checkbox next to each statistical field you want to show on the dashboard.
- For a field you don’t want to show on the dashboard, deselect the checkbox next to the option.
- Select the checkbox next to each statistical field you want to show on the dashboard.
Note: If you want to see all statistics available, select the checkbox next to Select All.
- Click Save.
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Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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