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Lumen help

Creating an order for a toll-free termination

Using Control Center, you can place an order for a toll‑free termination for routing multiple toll‑free numbers to a single point on a Lumen® 1+ Switched and Toll Free service. You can create a termination for a ring‑to number or a switch/trunk group combination. (You can create only one termination per switch/trunk group combination.) If you want to order multiple terminations, you can also create a bulk order using a spreadsheet.

To create an order for a toll-free termination:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free, then click Create Term.
1+ Switched and Toll Free (Create Term)
1+ Switched and Toll Free (Create Term with billing account number selected)
  1. Do one of the following:

    • To use a ring to number for the termination, type the number in the Ring to Number (RTN) column.

    • To use a trunk group for the termination, use the lists in the Switch ID and Trunk Group columns to select the trunk group.
  1. In the DNIS Type column, select whether you want to send the toll-free number or a specific DNIS. If you select DNIS, type the number in the field that appears.
  1. To create additional terminations, click + Add Row, then repeat step 6.
  1. When you're done, click Submit.

    Control Center submits the order for the termination. You can now track the status of your order online.