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Lumen help

Creating a request for access to a data center

If you purchased a colocation service from Lumen, you can submit a ticket in Control Center to request and manage data center badge access:

  • request a new badge 
  • request temporary access (up to five business days in advance)
  • deactivate a badge
  • add additional access to a badge
  • extend a badge (North America only)

After you submit an access request, you can track its status in Control Center.

Note: If you need us to dispatch a Lumen technician to a data center, you can submit a billable field tech ticket in Control Center.

To create a request for access to a data center:

  1. Click Support, then click Colocation Requests.

    Control Center shows open and recently closed colocation and field-tech requests for your organization.

 

Colocation Requests
  1. Click New Request, then click Access Request.
Colocation access request; select region and request-type
  1. Select the region where you want the access and the type of access you need from the lists.
  1. Complete the form with as much information as possible; Control Center asks you for different information depending on the type of access request you select.
  1. When you’re done, click Submit.

    Control Center submits your request and gives you a request ID; you can now track the status of your request.
  1. Click OK.