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Lumen help

Updating a time-of-day routing plan

In Control Center, you can specify the time of day you want calls redirected to a specific location for Lumen® Toll Free Service. If your needs change, you can update the call plan.

To update an existing time-of-day routing plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. Click anywhere on the gray Global Default bar, but don't click the arrow.
  1. Make your changes by doing any of the following:

    • To remove the time-of-day routing entirely, click the light blue bar, then click Delete Feature.

    • To remove one of the time periods, click the light gray bar for the rule, then click Delete Rule.

    • To add another rule, do the following:

      1. Click the light blue bar.

      2. Click Add Rule.

      3. To add a dedicated trunk:

        1. Select the DED radio button.

        2. From the Primary Trunk list, select the trunk.

      4. To add a switched ANI:

        1. Select the  SWI radio button.

        2. From the ANI list, select the terminating route.

          If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.
           
      5. Scroll to the bottom, select the day/holiday, click Update.
         
    • To change the time for a rule, do the following:

      1. Click the light gray bar for the rule.

      2. Scroll down to the Routing Criteria section.

      3. Make your changes, then click Update.

        Your times cannot overlap. If you have one time period ending at 10:00, the next one cannot start until 10:01. Also, you must use the 24-hour clock format—e.g., 17:00 for 5:00 pm, referred to as Military Time, in Control Center.
         
    • To change the terminating number or the terminating route type for one of the rules, click the light gray bar for the rule, then do either of the following:

    • To add a dedicated trunk:

      1. Select the DED radio button.

      2. From the Primary Trunk list, select the trunk.
         
    • To add a switched ANI:

      1. Select the  SWI radio button.

      2. From the ANI list, select the terminating route.

        If you don't see the trunk/ANI you need, click the ADD ANI TO THE LIST button, fill in the fields, click Add, then select the number from the list.

Note: We recommend you do not fill in the description when you create an ANI. When you leave the description blank, the phone number will show in the list, rather than the description.

  1. Click Save Changes (you may need to scroll down in the window).
  1. Select the date and time you want your changes to take effect, then click Submit.

Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.