X

Lumen help

Saving an order status view

Instead of applying the same filters and search criteria every time you view the status of orders, you can save the view to easily access it again. For example, you can save a view to see orders completed in the past 30 days for your New York and Chicago locations. You can edit the view later or delete it if you no longer need it. You can also change your default order status view.

To save an order status view:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Order Status box, click View.

    Control Center shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a plus icon (    ) appears to the left of the order number.

    • Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
    • Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
    • In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
    • Cancelled—we canceled your order and your service(s). No further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
    • Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
Order Status
  1. Use the search field, filters, and advanced filters () to customize the list of orders you want to see.
    Learn more about searching for, sorting, and filtering orders
Order Status (showing search results)
  1. Click Save As View.
Order Status (Save As View)
  1. Type a name for the view.
  1. To make this the default view when you view this page, select the Default checkbox.
  1. Click Save.

    Control Center saves the view.