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Lumen help

Editing contacts for your organization

As your business needs change, you can edit the contacts for your organization who are set up to receive emails related to changes with a Lumen® 1+ Switched and Toll Free service.

To edit contacts for your organization:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. Click the menu icon (), click Customer, then click Customer Search.
Customer Search
  1. (Waiting for confirmation on this step based on how portal will work.) Search for customer number you want to manage contacts for, then double-click on the row for the customer number.
  1. Click the Customer Contacts tab.

    Control Center lists the contacts (if any) for 1+ Switched and Toll Free notifications for your organization (by group type).

    • Reports: Contacts listed for this type will receive an email with copies of reports (if you select the Customer Contacts box is when creating a report).

    • Order Confirm: Contacts listed for this type will receive an email for updates on toll‑free orders including scheduled order completion, international order confirmations, and international order activations.

    • Port‑In: Contacts listed for this type will receive an email for requests to port toll‑free numbers to Lumen‑‑including rejections on port requests and final notice reminders to submit a new LOA (letter of authorization) request on a previously rejected toll‑free number.

    • Port‑Out: Contacts listed for this type will receive an email when Lumen receives a request to port out toll‑free numbers associated with this customer number. When you receive the email, use the link in the email to approve or request the port request. If you don't review the request, Lumen will automatically process the port on the date listed in the email.
Customer Contacts tab
  1. To edit the contacts for a group type, make updates to the Email IDs field to specify who you want to Lumen to send emails to for the group type. (Separate addresses with a comma—e.g., john.smith@company.com,jane.baker@company.com.)
  1. When you're done, click Save.

    Control Center saves the changes you made.
  1. To close the window, click the × in the upper-right corner.