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Lumen help

Creating a toll-free port status report

Using Control Center, you can create a toll-free port status report for a Lumen® 1+ Switched and Toll Free service. You can search for a order number, for a toll-free number, for multiple toll-free numbers (using the bulk template), or using multiple search criteria singly or in combination. You can create on-demand reports or schedule reports to run weekly (on a specific day(s) of the week) or monthly (on a specific date(s) in the month). Depending on the size on the report and delivery method, results are available immediately or within the reports mailbox in Control Center.

To create a toll-free port status report:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free Reports, then click Port Status.
1+ Switched and Toll Free (Port Status Report)
  1. Use the top section to select the criteria for the report:

    • To search for a specific port order, type the number in the Order ID field.

    • To view a report for a specific toll-free number, type it in the TFN field.

    • To view a report for multiple toll-free numbers, click Download TFN Template, fill in the spreadsheet with the toll-free numbers you want to include in the report, then click Bulk Upload TFNs to upload the spreadsheet. (Don’t change the tab name or the first row of the tab. You can change the file name.)

    • To search using other criteria, use a combination of the fields on the right side of the section to define your criteria:

      • To search for all port orders of a specfic type, select an option from the Order Type list. (For example, to search for all port-away orders, select Port Away from the list.)

      • To search for an order in a specific status, select an option from the Order Status list. (For example to search for all orders in Rejected status, select Rejected from the list.)

      • To search for orders within a specific time period, use the Order Date fields to specify the time period. (Type the date using MM/DD/YYYY format or use the icon to select a date from the calendar.)
  1. In the Report Details section, tell us how you want to receive the report and what you want to call it. (If your report is small (<5000 rows or under 5 MB in size), you can skip this step and Control Center will show your results in the Results section.)

    1. In the Reports field, select whether you want an on-demand report or a scheduled report:

      • To run the report on demand, select On Demand.

      • To run the report on a specific day(s) of the week, select Scheduled, select Day(s) (under Frequency), then select the checkbox for the day(s) you want the report to run. (If you want the report to run weekly, select the Recurring checkbox.)

      • To run the report on a specific day(s) of the month, select Scheduled, select Monthly (under Frequency), then type or select the day of the month you want the report to run. To type more than one date in the field, separate the dates with a comma (e.g., 2, 5, 16). To select more than one date using the calendar, hold down the Ctrl key as you select the dates.

    2. In the Report Name field, type a name for the report.

    3. In the Delivery Options field, select how you want Control Center to send the report:

      • To receive the report by email, select the Email checkbox, then type the email address(es) you want the report sent to.

      • To receive the report in the report mailbox (within Control Center), select the Send Report to Report Mailbox checkbox.

      • To receive the report in your FTP location, select the Send Report to Response Folder (FTP) checkbox.
  1. Click Search.

    Control Center creates the report.

    • If the results of your report are <5000 rows and under 5 MB in size and you didn't specify a delivery option in the Report Details section, Control Center lists the results in the Results section. (You can then download the report as a .csv file or email the report).

    • If the results of your report are >5000 rows or over 5 MB in size or if you selected to have the report sent to the report mailbox, Control Center sends the report to the reports mailbox for you to download.

    • If you selected to have the report sent by email, and the report is under 5 MB in size, Control Center emails you the file when it's ready. If the report is over 5 MB in size, Control Center emails you a link to download the report from the reports mailbox.