Modifying a toll‑free call plan

1. Retrieve the desired toll-free number. You can retrieve 8XX numbers to make call plan changes in multiple ways:
   
   
   • Toll Free Inventory:
     
     
     1. You can search for a dedicated or switched 8XX number by Product/Service ID, or click Show Advanced Search and filter for Toll Free (then click Apply Search Filters).
        
        
     2. When you retrieve the desired 8XX number, you can click on the 8xx row to open it and navigate to Details View.
        
        The View/Modify Call Plan tool appears.
         
   • Service Status:
     
     
     1. Click Orders, then click Order Status.
        
        
     2. Click Service Status (You can also click Monitoring, click Voice Reports, then click Service Status.)
        
        
     3. Enter the dedicated or switched 8xx number and retrieve it, then click the hyperlink for the 8xx number.
        
        The View/Modify Call Plan tool appears.

1. Click Modify Call Plan.
   

1. Click Toll-free Details.
   

1. You can select 1st Trunk, 1st DTO Trunk, and 2nd DTO Trunk from the lists. For the ANI field, you can use Add Switched Terminating Address to add an ANI, and it will display in the ANI field on the Toll Free Details page.
   

1. Enter an ANI in the Ring-To Number field and click the Save button below it.
   
   The screen updates to the Terminating Addresses page to show the ANI that was added.
   

1. If you need to change DNIS on trunk groups, you can do that on the Terminating Addresses page.
   

1. To update the DNIS for a trunk group, click the magnifying glass icon under Tools on the right.
   

1. Enter DNIS digits in the DNIS field, then click Save.
   

1. If you've made changes in Add Switched Terminating Addresses or Terminating Addresses, click Toll-free Details.
   

1. Make any changes to the terminating routes. If you've added a new switched terminating address, you can select it in the ANI field. If you have made DNIS changes in the Terminating Addresses > Details, you will see that DNIS displayed as part of the rows of available trunk groups, Super Trunk Groups (STGs) and In-Switch Overflows (ISO) in the trunk lists.
   

1. Click Save.
   
   The screen reloads to the Call Routing Tree.
   

1. Click on the Save Changes link next to the green checkmark icon.
   
   Save Changes will now have a > indicator to the left of it.
   

Replicate call plan

1. Before submitting, you have the option to add additional 8XX numbers in the Replicate Call Plan box.
   
   Note:  When replicating toll free call plans, DNIS (Dialed Numbered Identification System) may be changed on the Replicate Call Plans screen.
   
   One option is to select the Use 8XX as DNIS checkbox; this will assign the Toll Free number as the DNIS digits for each Toll Free number in the order request.
   
   Second option is to enter the Toll Free number - comma - and then the DNIS digits in the Toll Free Number text box.
   

1. Click Submit.
   
   Request Status is displayed.
   

1. You can click on the link Click here to track the status of your order request.
   
   Order Status is displayed.