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Lumen help

Disconnecting a phone number from a SIP Trunking service

Using Control Center, you can disconnect phone numbers from a Lumen® SIP Trunking service. If your organization's needs change, you can always add phone numbers later or update phone numbers (including customizing the calling area).

To disconnect a phone number from a SIP Trunking service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
SIP Trunking service details (showing Telephone Number Management tab)
  1. Select the checkbox next to the phone number(s) you want to disconnect.
  1. From the Select Action list, select Disconnect TN, then click Go.
  1. Click Yes.

    Control Center shows a message your disconnect order (with your order number). You can check the status of your order in Control Center.