X

Lumen help

Updating information in a change request

You can make updates to change requests in Control Center without having to close a request and submit a new request. For example, you can add notes to communicate with the Lumen representative assigned to the request, add attachments to help Lumen process your request, or change the contact for a change request.

To update information in a change request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Requests box, click Change Requests.

    Control Center lists all change requests for your organization with a status for each request.
Change Requests
  1. Search for the change request you want to work with by doing one of the following:

    • Scroll through the change requests. If you have more than 20 change requests, you can view the rest of your change requests by using the arrows at the bottom of the list.

    • Search for the change request by typing search criteria in the Search field.

    • Filter the list of change requests using the Status or Type lists.
  1. In the Request ID column, click the hyperlink for the change request you want to update.

    Control Center shows details for the change request.
Change Requests (showing change request details)
  1. Do any of the following:

    • To add a note to the change request, type the note in the Add a Note field.

    • To add a file to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.

    • To update the contact information for the request, select the preferred contact method from the list, then update the information for the primary contact. (You can also add or update a secondary contact for the request.)
  1. When you're done, click Save Changes.

    Control Center saves your changes.