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Canceling a reserved toll‑free number

After you've reserved toll-free numbers, you may decide you don't need them. Using Control Center, you can cancel your reservation and return the number(s) to the pool of available numbers.

To cancel a reserved toll-free number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. Click the Reservation Status tab.

    Control Center shows the toll‑free numbers you've reserved along with the status of the reservation, date the number was reserved, and date the reservation will expire. (If you have a lot of reserved numbers, you can filter the list by clearing (or selecting) the status(es) for reservations you want to view.
Service Details for toll free service (showing Reservation Status tab)
  1. Select the checkbox next to the reserved number(s) you want to cancel, then click Cancel Selected.
  1. In the confirmation window that appears, click Yes.