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Lumen help

Using online order forms (OLOFs)

You can use online order forms (OLOFs) to submit service orders to Lumen. Select the type of OLOF you need for the order type or port type you want to submit.

You can save an OLOF to complete later; it's easy to troubleshoot most common problems with submitting an OLOF.

Choosing an online order form (OLOF)

OLOFOrder type or port typeAdditional information
Collocation

Order Type:

  • Domestic Collocation
  • International Collocation
Lumen Telco‑Colocation service offers IXC IP and transport customers the option to lease space in a Lumen point of presence (PoP) or a remote colocation (ROW) site.
Eline

Order Type:

  • E‑Line Long Haul
  • E‑Line Metro
E‑Line uses Ethernet over MPLS over a non‑oversubscribed DWDM network that combines the benefits of intelligent routing with the advantages of 100 percent committed bandwidth.
IP Solutions

Port Type:

  • Public Internet Port (DIA)
  • Private Port ‑ Layer 2 (VPLS)
  • Private Port ‑ Layer 3 (IP‑VPN)/MPLS
IP Solutions is a globally available data solution comprised of a suite of Lumen (QCC) products built upon a standards‑based MPLS (multi‑protocol label switching) framework the Lumen AS‑209 network, providing direct access to the Lumen Fiber Network. IP Solutions can be used to create multi node networks or provide Internet access. Outside of the Wholesale organization, Lumen refers to IP Solutions as IQ Networking.
IP Voice LD or Toll Free

Select either one, or both:

  • IP Voice 8XX Origination
  • IP Voice Termination

(OLOF will add either or both sections, as selected)

IP Voice 1+ Termination, Origination, and International Gateway provides a cost‑effective way for service providers to terminate and originate phone calls worldwide while taking advantage of IP voice technology.

add / change / disconnect IP Voice trunk groups for Termination and 8XX Origination
add / change / disconnect IP Voice 8xx numbers
add / change / remove 8xx features
Private Line

Order Type:

  • Domestic Private Line
  • International Private Line
  • Metro Private Line
  • Ethernet Private Line
  • Optical Wavelength Service
Private Line is a service utilized to carry voice, data, and video between geographically dispersed locations.  It provides your customers with scalable, reliable, and secure transport via a direct channel from one location to another.
TDM Voice Toll Free

Order Type:

  • New (reserved to LGT01)
  • Porting (porting to CenturyLink Resp Org LGT01)
  • Complementary (customer is own Resp Org)

Formerly known as STFO Standard Toll Free Order form

add / change / disconnect switched termination 8XX
add / change / disconnect dedicated termination 8xx*
add / change / remove 8xx features

*TDM trunk groups only; for IP Voice/VOIP trunk groups and/or 8xx numbers, use the "IP Voice or Toll Free" OLOF (see above)

TDM Voice LDOrder Type:
DAL, DS1, DS3, OC3, OC12, OC48, OC192


  1. From the Control Center homepage, click Manage Orders (in the Frequently Visited widget).
Manage Orders
  1. Select Add, Change or Disconnect (in our example, we chose Add);  then select the appropriate Online Order Form from the Service Type list.
Add Order
  1. You must fill in all required fields on the OLOF (fields with a red asterisk).
manage orders olof sections contains required fields
  1. Open each section and complete the information requested. When you open a section, the “Contains Required Fields” designation is red, with an X after it.

    When you have completed all required fields in a section, the “Contains Required Fields” designation changes from red to blue, and a blue checkmark replaces the red X.
manage orders olof sections contains required fields section blue msg
  1. Complete all the required fields in every section.

    Additional details:
    • On an  OLOF with a Service Address Information section, you will need to validate the service address in order to submit the form, even it you have already validated the address when you saved the form earlier.
    • Account numbers pre‑populate in the Customer Account Number list.
    • Primary contact information defaults to displaying your username profile information.
    • Some OLOFs may give you different fields, depending on the action you select. For example, the TDM Voice Toll Free OLOF for a disconnect will have fewer sections, because it only needs a list of toll‑free numbers that are to be disconnected.

Note: After you complete the Service Address Information section and click Validate Address, you may be presented with the message "Exact Service Address could not be found.  Please select a location from the near match list."  You can select one of the presented address options, or "Use address as entered."

  1. When all required fields have been completed and all section accordions have the Contains Required Fields with a green checkmark (and address validated where applicable), click Submit Request to submit the order to Lumen for processing.

    You will receive automated emails acknowledging that the order was received. A copy of your OLOF is included in the automated emails. The OLOF is also available in Control Center for 90 days; check preliminary order status.

    You can contact us for order status. Control Center also offers milestone jobstep order status information; check post‑submission order status.