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Lumen help

Adding an ANI

You can submit a request to add an ANI in Control Center. You can also submit requests to change an ANI or disconnect an ANI.

To add an ANI:

  1. Click Orders, click Manage Orders, then click Add.
Add Order
  1. From the Service Type list, select ANI.
Add Order (showing ANI selected)
  1. From the Customer Account Number list, select the appropriate customer account number. The Customer Account Number is a combination of eight digits identifying a Lumen customer.
  1. From the Product Account Number list, select the appropriate product account number.

Note: Product account numbers identify component groupings on your account. You can have multiple product account numbers, each associated with a different customer account number.

  1. In the WTN field, type the appropriate working telephone number. (The working telephone number (WTN) is the ten-digit number to which all incurred charges are billed.)
  1. In the BTN field, type the telephone number designated as the main billing number for the end-user location. The BTN should be the same number as the customer’s LEC billing account number. The default is the same number as the WTN. Accept the default or type a new number.
  1. From the ANI Type radio buttons, select the appropriate ANI type.
  1. In the LOA Date field, type the date on which the end user authorizes a long-distance company to provide long-distance service for a given ANI. (An ANI LOA date is outdated after 90 days.)
  1. Type the end user’s name in the End User Name field.
  1. From the Pay Phone Indicator radio buttons, click the appropriate pay phone indicator. (If you select Yes, you cannot select Yes for the cellular phone indicator.)
  1. From the Cellular Phone Indicator radio buttons, click the appropriate cellular phone indicator.

Note: Cellular ANIs are not submitted by Lumen to be PIC’d. If Lumen is the PIC choice, then you must inform the cellular vendor that Lumen is to be the long distance carrier. The cellular ANI must then be added to the customer account using Control Center in order to receive the correct rate per the customer agreement with Lumen.

  1. In the Verified PAC Index field, type the verified PAC Index, if applicable.

Note: Upon request for project account codes (PAC), you choose either verified or non‑verified. Verified PAC requires an index number that must be either pre‑selected or existing. Lumen uses a set of codes associated with the index, which are verified when entered by the caller.

  1. In the PAC Code Digits field, type the number of PAC code digits.
  1. From the PIC Options radio buttons, click the appropriate PIC options. The PIC Options determine how the PIC will be provisioned.

    • CenturyLink: Lumen will process the CARE PIC to the Lumen CIC.

    • Self PIC: Lumen will hold the CARE PIC for seven days. If Lumen doesn't receive a PIC confirmation from the LEC within seven dats, we will process the PIC to the Lumen CIC.

    • Other: This option is only available upon special request. For more details, contact the Lumen Service Delivery Center.
  1. From the PIC Jurisdictional Indicator list, select the appropriate indicator. The PIC Jurisdictional Indicator lets you to specify the jurisdictions for which Lumen will process the ANI.

    • InterLATA (with International): Lumen will process the PIC for InterLATA with International.

    • IntraLATA and InterLATA (with International): Lumen will process the PIC for IntraLATA and InterLATA with International.

    • IntraLATA Only: Lumen will process the PIC only for IntraLATA.
  1. In the Customer Order ID field, type a unique identifier for the order.
  1. In the Comments field, type any additional notes you want to include with the order.
  1. Click Submit Request.

    A message pops up with your order confirmation results.  You can correct any errors in the order and resubmit it.
  1. Take a screenshot or make note of the order confirmation results information (when you click OK to dismiss the Order Confirmation information, the screen will refresh). The results information itself is not stored, so it is not available for later retrieval, but you can look up the 8XX, ANI or Card on your account in Service Status.
  1. Click OK.