Editing a time period that sements call flow
You can easily change a filter you added to create a time period to segment call flow in Usage Analyst. (You can only edit the time period if you created it.) If you no longer need a time period, you can delete it from Usage Analyst.
To edit a time period that segments call flow:
- Click Monitoring, click Voice Reports, then click Usage Analyst.
- Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.
Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)
- Click the Setup tab.
- In the Tools section, click Filters.
- Select the radio button of the report you want to edit a filter for, then click Edit Filter.
- Update your filtering parameters.
- Click Save.
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