Lumen help

Signing up for paperless billing

Depending on which services you have with us, you can choose electronic (paperless) or paper delivery of your invoice. After you go paperless, it's a good idea to set up notifications so you know when your invoice is available and ready to be downloaded.

It only takes a few minutes to sign up for paperless billing. Signing up for paperless billing doesn't change your monthly due date. When you sign up for paperless billing the benefits include:

Cost savings: Save your organization time and resources rather than having staff take time to open, scan, file, and shred paper invoices.
Security: Protect yourself. Many hands touch paper invoices on their journey through the postal system. Instead of taking chances, review your invoice online. You can even request secure PDF delivery. (You can unenroll from receiving invoice PDFs at any time.
Convenience: Set up notifications so you know when your invoice is ready to be downloaded.
Continuity: Continue to pay invoices with the same payment method you've been using.
Easy record keeping: Current and past invoices are archived electronically for the previous 18 months. If you need an invoice for future reference, you can print or download and save a copy.

Want to further reduce the time you spend managing your invoices? You can enroll in AutoPay. With AutoPay, your payment is automatically debited from a bank account or charged to a credit/debit card each month.

To sign up for paperless delivery:

Click Billing, click Account Settings.

Click the Paperless Billing tab.

Control Center shows a list of the accounts on the enterprise ID and the current delivery method for each account:
- Paper: Account is set up to receive a paper bill each month.
- eBill (Paperless): Account is set up for paperless billing.
- Email: Account enrolled to receive an invoice by email each month.
- BillMate EDI: Account is set up to receive invoice using BillMate EDI.

Account Settings (showing Paperless Billing tab)

Do one of the following:
- To enroll one account for paperless billing, click the icon (in the Actions column).
- To enroll multiple accounts for paperless billing, select the checkbox next to the account(s) you want to enroll, then click Enroll.

In the window that appears, review the account(s) you selected to confirm you want to enroll them for paperless billing. (If you need to make changes or cancel the request, click CANCEL.)

Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click CONFIRM.

Control Center submits your request for paperless billing. You'll continue to receive a paper invoice until your request takes effect—usually within two billing cycles.

Important: Paperless delivery is not the same thing as AutoPay. If you want to set up a recurring payment, you can enroll in AutoPay. Signing up for paperless delivery only means you view an invoice online instead of receiving a paper copy by mail. You're still responsible for making a payment each month.