Customer Elation

Achieving high‑quality call center solutions without interruption.

Customer Elation

Achieving high‑quality call center solutions without interruption.

Bringing clarity to call centers with reliable network and support

Providing a high‑quality customer experience is Customer Elation’s mission. Lumen supports their operations with upgraded bandwidth, to provide a stronger, more reliable network, which helps dramatically improve customer support and outcomes.

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Current Lumen customer compensated for their endorsement.

Bringing clarity to call centers with reliable network and support

Current Lumen customer compensated for their endorsement.

Row of customer support technicians with headsets reviewing data on computer screens at their desk.

Row of customer support technicians with headsets reviewing data on computer screens at their desk. PlayButton

Taking a call center from chaos to clarity (1:30)

Challenges

Updated business structures after acquiring 20+ new answering companies
Mitigated unreliable internet access from less‑than‑effective MPLS services
Managed troubles caused by high call rates, outdated circuits and legacy TDM technology

Challenges

Updated business structures after acquiring 20+ new answering companies
Mitigated unreliable internet access from less‑than‑effective MPLS services
Managed troubles caused by high call rates, outdated circuits and legacy TDM technology

Solutions

Lumen® Dedicated Internet Access (DIA) upgraded bandwidth at all locations
Network protection service provided additional layers of security
Lumen® IP VPN connected all locations to a flexible global network
IP VPN port and access provide seamless connectivity across the main network

Solutions

Lumen® Dedicated Internet Access (DIA) upgraded bandwidth at all locations
Network protection service provided additional layers of security
Lumen® IP VPN connected all locations to a flexible global network
IP VPN port and access provide seamless connectivity across the main network

Results

$500+ saved per month for Dedicated Internet Access services
$600+ saved per month on MPLS
Reduced amount of after‑hours work for their IT team and complaints from clients
Increased bandwidth, leading to a stronger more reliable network

Results

$500+ saved per month for Dedicated Internet Access services
$600+ saved per month on MPLS
Reduced amount of after‑hours work for their IT team and complaints from clients
Increased bandwidth, leading to a stronger more reliable network

What works for Customer Elation

Lumen® Dedicated Internet Access (DIA)

Dedicated bandwidth for enterprise business.

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Lumen® Dedicated Internet Access (DIA)

Dedicated bandwidth for enterprise business.

Lumen® IP‑VPN (Multi‑Service Port)

Secure data mobility on a high‑performance network.

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Lumen® IP‑VPN (Multi‑Service Port)

Secure data mobility on a high‑performance network.

“The biggest benefit of working with Lumen is that it feels like a true partnership since they understand what we’re looking for. They’re real people trying to do the best for their customers, just like we do for ours.”

– Stan Weisser, General Manager

Customer Elation

Current Lumen customer compensated for their endorsement.

– Stan Weisser, General Manager

Customer Elation

Current Lumen customer compensated for their endorsement.

Female co-worker seated at head of conference table discussing action plans with colleagues on either side

Customer Elation

Customer Elation

Bringing clarity to call centers with reliable network and support

Bringing clarity to call centers with reliable network and support

Challenges

Challenges

Solutions

Solutions

Results

Results

What works for Customer Elation

Lumen® Dedicated Internet Access (DIA)

Lumen® Dedicated Internet Access (DIA)

Lumen® IP‑VPN (Multi‑Service Port)

Lumen® IP‑VPN (Multi‑Service Port)

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