SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant takeout platform.

SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant takeout platform.

Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, enables restaurants to deliver reliable, convenient front‑end ordering and back‑end fulfillment processes. They partnered with Lumen to elevate customer experiences, scaling their network and expanding AI to handle 3x increased call volume demand across 100,000+ orders.

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Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, enables restaurants to deliver reliable, convenient front‑end ordering and back‑end fulfillment processes. They partnered with Lumen to elevate customer experiences, scaling their network and expanding AI to handle 3x increased call volume demand across 100,000+ orders.

Three stills of a delivery van, delivery bike rider and delivery bot
Three stills of a delivery van, delivery bike rider and delivery bot PlayButton

SYNQ3 transforms the restaurant ecosystem (1:41)

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice and video calls

Challenges

  • Needed to scale operations for COVID‑19 demand
  • Wanted to consolidate regional carriers to one national solution
  • Required increased capacity to process voice and video calls

Solutions

  • Lumen® Dedicated Internet Access and a MPLS/IP VPN network for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity

Solutions

  • Lumen® Dedicated Internet Access and a MPLS/IP VPN network for call volume and web interaction
  • Lumen® Contact Center Solutions for voice, routing and analytic services
  • Custom solutions for sharing call volume with customers, boosting overall call capacity

Results

  • Handled 3x call volume with 100,000+ orders
  • Expanded AI capabilities across the network
  • Added services to support social distancing requirements and reduce wait times during pandemic

Results

  • Handled 3x call volume with 100,000+ orders
  • Expanded AI capabilities across the network
  • Added services to support social distancing requirements and reduce wait times during pandemic

What works for SYNQ3

Lumen® IP VPN

Reliable any‑to‑any and point‑to‑point WAN connectivity.

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Lumen® IP VPN

Reliable any‑to‑any and point‑to‑point WAN connectivity.

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications.

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Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications.

Lumen® Contact Center Solutions

Comprehensive contact center solutions for business agility.

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Lumen® Contact Center Solutions

Comprehensive contact center solutions for business agility.

Blue and green SYNQ3 text logo

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”


— Steve Bigari, Chairman and CEO

SYNQ3

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”


— Steve Bigari, Chairman and CEO

SYNQ3

Woman in a red striped shirt talking to another person standing across from her

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