American Family Care

Moving into the future of healthcare with network modernization.

American Family Care

Moving into the future of healthcare with network modernization.

Digital transformation drives ops efficient, cost‑effective solutions.

American Family Care (AFC)—an urgent care and walk‑in clinic operating +200 locations across 26 states—partnered with Lumen for their digital transformation to upgrade network infrastructure for reliability and security while positioning themselves for future tech advancements.

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Current Lumen customer compensated for their endorsement.

Digital transformation drives ops efficient, cost‑effective solutions.

Current Lumen customer compensated for their endorsement.

Medical worker with computer tablet in hand sitting and explaining charts to patient sitting in a chair.

Medical worker with computer tablet in hand sitting and explaining charts to patient sitting in a chair. PlayButton

AFC is setting new standards with Lumen (1:52)

Challenges

Network disruptions and dropped calls prevented optimal service delivery
No automated payments without human interaction
Unreliable network hindered organizational growth

Challenges

Network disruptions and dropped calls prevented optimal service delivery
No automated payments without human interaction
Unreliable network hindered organizational growth

Solutions

Lumen® Dedicated Internet Access for fast, efficient operations
Lumen® SD‑WAN to optimize performance for more secure network architecture

Solutions

Lumen® Dedicated Internet Access for fast, efficient operations
Lumen® SD‑WAN to optimize performance for more secure network architecture

Results

Increased call center efficiency by answering more than 95% of calls
More secure network environment with 99.9% uptime and dropped call rate of <2%
$30,000 saved each month in operational expense

Results

Increased call center efficiency by answering more than 95% of calls
More secure network environment with 99.9% uptime and dropped call rate of <2%
$30,000 saved each month in operational expense

What works for American Family Care

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications.

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Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications.

Lumen® SD‑WAN

Secure, high‑performance solutions designed for multi‑site deployments.

LEARN MORE

Lumen® SD‑WAN

Secure, high‑performance solutions designed for multi‑site deployments.

“With Lumen, we have been able to stay ahead of emerging technologies and make sure that our business remains safe going into the future.”

— Claudius Moore, CIO

American Family Care

Current Lumen customer compensated for their endorsement.

“With Lumen, we have been able to stay ahead of emerging technologies and make sure that our business remains safe going into the future.”

— Claudius Moore, CIO

American Family Care

Current Lumen customer compensated for their endorsement.

Two healthcare professionals with stethoscopes and medical chart walking and discussing in hospital hallway.

American Family Care

American Family Care

Digital transformation drives ops efficient, cost‑effective solutions.

Digital transformation drives ops efficient, cost‑effective solutions.

Challenges

Challenges

Solutions

Solutions

Results

Results

What works for American Family Care

Lumen® Dedicated Internet Access

Lumen® Dedicated Internet Access

Lumen® SD‑WAN

Lumen® SD‑WAN

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