CURE Auto Insurance

Ensuring business continuity through digital transformation with cloud‑based solutions.

CURE Auto Insurance

Ensuring business continuity through digital transformation with cloud‑based solutions.

A winning strategy for digital transformation

Citizens United Reciprocal Exchange (CURE) Auto Insurance was founded in 1990 and provides car insurance to over one million drivers residing in New Jersey, Pennsylvania and Michigan. CURE partnered with Lumen to quickly transition to a work‑from‑anywhere environment in 2020, implementing several tailored solutions to help ensure a successful digital transformation.

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A winning strategy for digital transformation

Citizens United Reciprocal Exchange (CURE) Auto Insurance was founded in 1990 and provides car insurance to over one million drivers residing in New Jersey, Pennsylvania and Michigan. CURE partnered with Lumen to quickly transition to a work‑from‑anywhere environment in 2020, implementing several tailored solutions to help ensure a successful digital transformation.

Man in a grey shirt and headset sitting in a row of computers with several other people

Challenges

  • Transitioning to work‑from‑anywhere VoIP‑cloud‑based systems during the pandemic
  • Enhancing speed‑to‑market to successfully expand into Michigan after regulatory changes
  • Decreasing system downtime and outages

Challenges

  • Transitioning to work‑from‑anywhere VoIP‑cloud‑based systems during the pandemic
  • Enhancing speed‑to‑market to successfully expand into Michigan after regulatory changes
  • Decreasing system downtime and outages

Solutions

  • Lumen® Hosted VoIP allows employees to work securely from virtually any location
  • Lumen® Solutions for Contact Center–Genesys Cloud allows for quick CRM updates and system configuration
  • Lumen® SD‑WAN with Cisco Meraki delivers centralized cloud management with advanced networking and application control
  • Genesys Cloud AI Bot Contact Center

Solutions

  • Lumen® Hosted VoIP allows employees to work securely from virtually any location
  • Lumen® Solutions for Contact Center–Genesys Cloud allows for quick CRM updates and system configuration
  • Lumen® SD‑WAN with Cisco Meraki delivers centralized cloud management with advanced networking and application control
  • Genesys Cloud AI Bot Contact Center

Results

  • Successfully transitioned to a work‑from‑anywhere environment
  • Substantially improved the efficiency of customer service representatives
  • Rapidly expanded into Michigan with ease

Results

  • Successfully transitioned to a work‑from‑anywhere environment
  • Substantially improved the efficiency of customer service representatives
  • Rapidly expanded into Michigan with ease

What works for CURE Auto Insurance

Lumen® Solutions for Contact Center ‑ Genesys Cloud

A flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.

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Lumen® Solutions for Contact Center ‑ Genesys Cloud

A flexible, all‑in‑one cloud contact center solution for exceptional, real‑time customer experiences.

Lumen® Hosted VoIP

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

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Lumen® Hosted VoIP

Upgrade legacy calling with managed VoIP solutions for advanced collaboration capabilities.

Lumen® SD‑WAN with Cisco Meraki

Centralize and streamline cloud management for security, networking and application control.

LEARN MORE

Lumen® SD‑WAN with Cisco Meraki

Centralize and streamline cloud management for security, networking and application control.

CURE Auto Insurance company logo

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center ‑ Genesys Cloud is easily customizable and we can turn around updates very quickly. That really impressed me.”


— Doug Benalan, CIO

CURE Auto Insurance

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen Solutions for Contact Center ‑ Genesys Cloud is easily customizable and we can turn around updates very quickly. That really impressed me.”


— Doug Benalan, CIO

CURE Auto Insurance

Woman in a black striped jacket sitting with two other people in front of laptops while talking

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