now doing business as Lumen
State of California CALNET NextGen
Service Level Agreements
Legacy Services
Category 16 — Long Distance Calling SLAs
Data Networks and Communications Services (DNCS)
Category 20 – MPLS Data Network SLAs
Category 22 – Cloud‑Hosted VoIP Services SLAs
Category 23 – Metropolitan Area Network Ethernet SLAs
Category 24 – Flat Rate Internet Services SLAs
Category 25 – Sustained Bandwidth Internet Service SLAs
Category 27 – Standard Contact Center Services SLAs
Category 29 – Converged VoIP Services SLAs