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Lumen help

Changing your portal password or passcode

As a Voice Feature Management portal user, you can change your own portal password and passcode in the portal.

To change your Voice Feature Management portal password or passcode:

  1. To access the Voice Feature Management portal, do one of the following:

    • If you're currently signed in to Control Center, click Services. Then, click Voice Feature Mgmt (in the Service Portals box). Then, on the Voice Feature Management page, click Launch Voice Feature Management.

    • If you're not currently signed in to Control Center, open a browser and go to https://voiceconfig.lumen.com.
Voice Feature Management portal login page

The Voice Feature Management portal displays your calling features.

Calling Features
  1. Click the Profile tab.
Profile (showing Change Password section)
  1. Click the + next to Change Password.
  1. Change your Voice Feature Management portal password or passcode by doing one of the following:

    • To create a new password yourself, type your new password/passcode, retype the password/passcode, then click Save.

    • To have the Voice Feature Management portal create a password or passcode for you, click Generate.
  1. Click Show/Hide password to keep it hidden or display it when you log in to the portal.