Readiness support: Understand how long it takes to install service
Time frames for new services
Here is how long it typically takes us (in business days) to install new service from the customer signed date to the install date. The ranges shown on this page are non-binding estimates for United States network orders and are subject to change at any time at Lumen's sole discretion. The time frames below do not apply if your service requires network expansion or experiences delays outside Lumen's control.
On‑net install delivery objectives
Off‑net install delivery objectives
Important: No service level credits are tied to these estimates. Your committed delivery date will be communicated after your order has been submitted and our service delivery team has evaluated your order.
