Readiness support: Lumen^® Managed Endpoint Detection and Response

Use the guidelines on this page to get ready for us to provision your Managed Endpoint Detection and Response solution. We are committed to making it easy to do business with us. Our team works quickly to answer questions and resolve any concerns you may have along the way.
 

• Questions about your order? View your order status in Control Center
  
  
• Billing, customer service, and product-related questions: call 800-871-9244
  
  
• Repair issues (after your solution has been activated): create a repair ticket or call 866-254-5210

1. Lumen will contact you to gather order specific details.
   
   
2. You will receive an email from Carbon Black where you will be asked to activate your user account. After this initial activation, you can add additional users to the portal.
   
   
3. You will receive a Service Connection notice notifying you that Lumen has provisioned the service and it is ready for use.

Once you have received the Service Connection notice you will have access to your instance of the service. Now you will be ready to download sensor agents to your endpoints and begin using the service.

You will proceed directly to the VMware Carbon Black Cloud portal and sign in using the credentials you established. Here you can download endpoint agents, view, and tune the service.

For key items that need to be accomplished after signing in to the Carbon Black portal, download the Quick Start Guide.

Billing starts when the service installation has been completed by a Lumen technician and you have received a Service Connection notice. Learn more about your Lumen invoice