South Dakota

Upgrading statewide public safety with next‑generation 9‑1‑1 IT services.

South Dakota

Upgrading statewide public safety with next‑generation 9‑1‑1 IT services.

Better Execution. More effective responsiveness.

South Dakota needed to modernize its 9‑1‑1 system to support its residents and visitors. Lumen provided cloud‑network connectivity and hosted call handling applications to streamline its emergency management infrastructure..

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Better Execution. More effective responsiveness.

South Dakota needed to modernize its 9‑1‑1 system to support its residents and visitors. Lumen provided cloud‑network connectivity and hosted call handling applications to streamline its emergency management infrastructure..

Man in a white shirt and tie while talking on headset

Challenges

  • Needed to upgrade 28 PSAPs across the state
  • Required better call management for PSAP staff
  • Desired flexible handling of different data types

Challenges

  • Needed to upgrade 28 PSAPs across the state
  • Required better call management for PSAP staff
  • Desired flexible handling of different data types

Solutions

  • Lumen® NG9‑1‑1 Services
  • Intrado Call Handling Software
  • Lumen® MPLS/IP VPN

Solutions

  • Lumen® NG9‑1‑1 Services
  • Intrado Call Handling Software
  • Lumen® MPLS/IP VPN

Results

  • Statewide PSAPs upgraded to NG9‑1‑1
  • Calls routed to correct PSAP based on location
  • Call management enabled for PSAP staff
  • PSAPs allowed to handle more data types

Results

  • Statewide PSAPs upgraded to NG9‑1‑1
  • Calls routed to correct PSAP based on location
  • Call management enabled for PSAP staff
  • PSAPs allowed to handle more data types

What works for South Dakota

Lumen® NG9‑1‑1

A high‑performance platform designed for modern public safety continuity.

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Lumen® NG9‑1‑1

A high‑performance platform designed for modern public safety continuity.

Intrado Call Handling Software

E9‑1‑1 configured to hosted call handling applications to support CPE.

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Intrado Call Handling Software

E9‑1‑1 configured to hosted call handling applications to support CPE.

Lumen® MPLS/IP VPN

Locations connected and data kept moving with a high performing network.

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Lumen® MPLS/IP VPN

Locations connected and data kept moving with a high performing network.

South Dakota logo in a black font

"Every state is working on the implementation of NG9‑1‑1. I’m proud of the platform we built and hope our experience can benefit other states.”


— Maria King, South Dakota State 911 Coordinator

South Dakota

"Every state is working on the implementation of NG9‑1‑1. I’m proud of the platform we built and hope our experience can benefit other states.”


— Maria King, South Dakota State 911 Coordinator

South Dakota

Man sitting in front of a computer while talking on a headset while another person is working in the background

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