Customer Support

Customer Support

Enterprise and Wholesale Repair and Technical Support


National Services (24/7):

877‑453‑8353 or 303‑260‑4905, option 1

For an open ticket: option 1, then 1


Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY


Electrical/Optical/DWDM:

888‑678‑8080 option 1, then 2


Local Ethernet/ATM/Frame Relay:

800‑229‑6751 option 1, then 1, then 2


Local ILEC Services:

All other states

877‑453‑8353, option 1


Edge Services

800‑536‑3273

Enterprise and Wholesale Repair and Technical Support


National Services (24/7):

877‑453‑8353 or 303‑260‑4905, option 1

For an open ticket: option 1, then 1


Local ILEC Services:

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY


Electrical/Optical/DWDM:

888‑678‑8080 option 1, then 2


Local Ethernet/ATM/Frame Relay:

800‑229‑6751 option 1, then 1, then 2


Local ILEC Services:

All other states

877‑453‑8353, option 1


Edge Services

800‑536‑3273

Control Center

Your digital hub to view and pay invoices, manage orders and repairs, customize services and more.

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Control Center

Your digital hub to view and pay invoices, manage orders and repairs, customize services and more.

Check status of an existing repair or order without signing in. For all else, sign in above.

REPAIR STATUS ORDER STATUS

Check status of an existing repair or order without signing in. For all else, sign in above.

Enterprise & Wholesale

For activations, billing or repair inquiries in North America call: 877‑453‑8353

Enterprise & Wholesale

For activations, billing or repair inquiries in North America call: 877‑453‑8353

For support information please reference the Lumen customer handbook

For support information please reference the Lumen customer handbook

CenturyLink Residential & Small Business Repair (Including Fiber)

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

800‑244‑1111 (internet & TV repair)

800‑954‑1211 (phone repair)


www.centurylink.com

All other states

800‑786‑6272

CenturyLink Residential & Small Business Repair (Including Fiber)

AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY

800‑244‑1111 (internet & TV repair)

800‑954‑1211 (phone repair)


www.centurylink.com

All other states

800‑786‑6272

Quantum Fiber

Residential and small business repair:

800‑250‑6306 7 a.m.—11 p.m. (CST)

fibersuccess@q.com

Quantum Fiber

Residential and small business repair:

800‑250‑6306 7 a.m.—11 p.m. (CST)

fibersuccess@q.com

Edge Services

800‑536‑3273

Edge Services

800‑536‑3273

SD‑WAN, SASE and Managed Enterprise with Cisco Meraki

877‑453‑8353 option 1, then 2, then 4, then 2

SD‑WAN, SASE and Managed Enterprise with Cisco Meraki

877‑453‑8353 option 1, then 2, then 4, then 2

Field Tech Services (billable remote hands)

877‑453‑8353 option 1, then 2, then 3

Field Tech Services (billable remote hands)

877‑453‑8353 option 1, then 2, then 3

Network Maintenance (change management coordinator

855‑CHG‑MGMT or 855‑244‑6468

Network Maintenance (change management coordinator

855‑CHG‑MGMT or 855‑244‑6468

CenturyLink Technology Solutions/Savvis

(formally Managed Hosting Business)

888‑638‑6771

CenturyLink Technology Solutions/Savvis

(formally Managed Hosting Business)

888‑638‑6771

Unified Communications & Collaboration

National:

888‑447‑1119


Local:

303‑389‑4018

Unified Communications & Collaboration

National:

888‑447‑1119


Local:

303‑389‑4018

Voice Equipment (CPE)

Voice equipment including Avaya, Nortel and Shore Tel:

800‑421‑2271

Voice Equipment (CPE)

Voice equipment including Avaya, Nortel and Shore Tel:

800‑421‑2271

Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1

or 866‑254‑5210

Managed Security

877‑453‑8353 option 1, then 2, then 5, then 1

or 866‑254‑5210

Content Delivery Network (CDN)

877‑612‑9015 or cdn.support@lumen.com

Content Delivery Network (CDN)

877‑612‑9015 or cdn.support@lumen.com

Managed Enterprise Services (formerly MES and TMNS)

844‑581‑2349

Managed Enterprise Services (formerly MES and TMNS)

844‑581‑2349

Robocalling Mitigation

Call Blocking Redress Assistance

Robocalling Mitigation

Call Blocking Redress Assistance

Rural Call Completion

Lumen realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion in rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for National voice services; 3 for other voice services.

Rural Call Completion

Lumen realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion in rural areas. For assistance with rural call completions, please contact Lumen via email at rcc@lumen.com or call us at 1‑877‑453‑8353. At the voice prompt, please select the following options: 1 for service issue; 2 for National voice services; 3 for other voice services.

For support information please reference the Lumen customer handbook

For support information please reference the Lumen customer handbook

Cambodia

1 800 881 001

To connect, enter code 8889924685

Cambodia

1 800 881 001

To connect, enter code 8889924685

China

400 120 4545
Accessible from both fixed and mobile networks within China

China

400 120 4545
Accessible from both fixed and mobile networks within China

Indonesia

001 803 0610 980 (PT Indosat)

007 803 0206 263 (PT Telkom)

Indonesia

001 803 0610 980 (PT Indosat)

007 803 0206 263 (PT Telkom)

Malaysia

1 800 817 472

Malaysia

1 800 817 472

New Zealand

0800 451 236

New Zealand

0800 451 236

Pakistan

00 800 01001

Pakistan

00 800 01001

Philippines

1800 1110 1861 (PLDT)

1800 8918 0101 (Globe)

Philippines

1800 1110 1861 (PLDT)

1800 8918 0101 (Globe)

Sri Lanka

001 803 0610 980

007 803 0160 759

112 430 430 (Outside Colombo)

Sri Lanka

001 803 0610 980

007 803 0160 759

112 430 430 (Outside Colombo)

Taiwan

0809 090 817

Taiwan

0809 090 817

Thailand

001 800 156 203 0756

Requires access to international calls.

Thailand

001 800 156 203 0756

Requires access to international calls.

Vietnam

1201 0288 (VTI and VNPT)

1216 50004 (Mobifone)

Vietnam

1201 0288 (VTI and VNPT)

1216 50004 (Mobifone)