Legacy Company Documents
Here you’ll find access to various documents containing business terms and conditions for services provided by Lumen legacy companies – Global Crossing, Savvis and tw telecom. The documents include Agreements, Service Schedules, Service Level Agreements, and Service Guides. If you are looking for business terms and conditions governing Lumen products, please see the Business Customer Terms and Conditions page.
- Global Crossing
- Savvis
- Time Warner
- Communications as a Service
- Dark Fiber Lease outside the U.S.
- Dark Fiber Lease within the U.S.
- Dedicated Internet Access Service
- Equipment Collocation
- Ethernet IP Service (As of December 1st 2009, orders for this service are no longer accepted)
- Financial Market Services ‑ Managed Extranet Services ‑ Content Provider
- Financial Market Services ‑ Managed Extranet Services ‑ Content Provider ‑ October 2003
- Financial Market Services ‑ Managed Extranet Services ‑ End User
- Financial Market Services ‑ Managed Extranet Services ‑ End User ‑ October 2003
- Financial Market Services ‑ Transaction Services
- Financial Market Services ‑ Transaction Services ‑ October 2003
- Financial Market Services ‑ Ring Down Disaster Recovery Service
- Global ATM & Frame Relay Service
- Global Crossing Collaboration Services ‑ Enterprise Conferencing (Audio, Web & Video)
- Global Crossing Collaboration Services ‑ Wholesale Conferencing (Audio, Web & Video)
- Cisco WebEx™ Services (delivered by Global Crossing)
- Global Crossing Consultancy & Professional Services
- Global Crossing Content Delivery Network Services ‑ Powered by Limelight
- Global Crossing Content Delivery Network Services ‑ Powered by Edgecast
- Global Crossing Converged IP Services™
- Global Crossing Converged IP Services ‑ Managed WAN Optimization
- Global Crossing Professional Services
- Global Crossing Streaming Media Service
- Global Crossing Video Transmission Services
- Global EtherSphere Services
- Internet Dial Service
- IP VPN Service™
- Managed Solutions ‑ Applications Performance Management
- Managed Solutions ‑ Managed Security Services
- Managed Solutions ‑ Managed Network Services
- Managed Solutions ‑ On‑Site Support
- Managed Solutions ‑ Video Endpoint Management Services
- Metro Access Service
- Microsoft Office Live Meeting services (provided by Global Crossing)
- Mid‑Span‑Meet Service (for non‑collocating customers)
- Mobile Data Service
- Mobile IP Connect Service™
- Private Line Service
- Provision of Local Access Circuits and inside wiring / extended demarks
- Remote VPN Access Service (formerly called Remote Access Service)
- Retail Voice Services ‑ Business Voice Unlimited Bundle Service (U.S. only)
- Retail Voice Services ‑ Direct Dial Service ‑ DDS Plan
- Retail Voice Services ‑ Direct Dial Service ‑ Incentive Plan
- Retail Voice Services ‑ Enterprise Voice Services ‑ Outbound
- Retail Voice Services ‑ Enterprise Voice Services ‑ U.S. Toll Free & Calling Card
- Retail Voice Services ‑ Enterprise VoIP Services
- Retail Voice Services ‑ International Toll Free Service
- Retail Voice Services ‑ Local Business Line Service
- Retail Voice Services ‑ Local Digital Service
- Retail Voice Services ‑ Powercall (UK) Service
- Retail Voice Services ‑ Toll Free & Calling Card Service ‑ DDS Plan
- Retail Voice Services ‑ Toll Free & Calling Card Service ‑ Incentive Plan
- Retail Voice Services ‑ Toll Free Network IVR Service
- Retail Voice Services ‑ UK Direct and Indirect Voice Services
- Sale of Cisco Equipment
- Sale of Juniper Equipment
- Wavelength Service
Savvis Service Guides (End of Sale)
Time Warner
- DDoS Scrubbing Service
- Ethernet Services
- Integrated LAN (ILAN) Services
- Internet Services
- IP VPN Services, Converged Services and FlexVoiceSM
- RLAN Services
- SIP Trunking & Enterprise SIP Trunking
- Storage Transport Services
- Switched Services a/k/a Voice Services
- Transport Services, Wavelength Transport Services and Storage Transport Services
- Wholesale Switched Native LAN Services – Ethernet
Not all products and services are available in all regions and countries; please contact a representative near you for details.
